Evident™ Customer Service Training
Customers today demand and expect world class service. If the service you is average, they will get the service from you competitor. They’ll reward you for exceptional service by remaining loyal and referring others to you. Your customer service representatives are the face and voice of your company. Businesses today realize the value these front line employees bring. Investing in your employees’ skills will bring quick return on investment.
If you want to see high return on your investment, Evident™ Customer Service Training is the answer you have been looking for. This customer service training program teaches your employees all the skills they need to communicate positively and behaving professionally with customers — both internal and external. Participants of the course leave the training feeling energized, motivated, and ready to deliver the level of world class service customers expect today! The results to expect from this customer service training program include:
- Increased customer satisfaction testimonies
- Improved upselling and cross selling
- Increased number of key accounts
- Improved staff morale and reduced turnover
- Reduced costs
This customer service training program can be customized for these levels:
- Front line staff
Evident™ Customer Service Training for Technical Support
Customer service improvement should never be done for one department. No department works in isolation to deliver a service; hence it is crucial for support staff to be trained as well.
This training suits all help desk technicians, back office staff, operations staff, hardware and software support engineers, and support professionals at all levels.
Evident™ Customer Service Training for Field Service Engineers
Field service staff members such as engineers and technicians always have a close interface with customers. Don`t you think they critically need customer service training? We do.
Our customized training ensures that all your field service staff members are at the same page with all other service representatives.
Contact us now to have this training customized to address your current business concerns.
Evident™ Professional Online Chat Skills for Service Staff
Online communication keeps increasing in our day to day marketing activities. This includes social media chats and website chat with customers. Do you feel that your employees will represent your organization well when chatting to customers without training? We believe everybody who deals with customers in whichever way needs training.
This 4 hour training teaches your employees ways of delivering excellent customer experience when they chat online.
Evident™ Interpersonal Communication Training
This training will help your employees manage the roles of communication, understand why effective communication is important, and know how to follow the steps of the communication process. This interactive multimedia training program provides your team with opportunities to make personal improvements to communication effectiveness. The training touches on interpersonal telephone skills, listening skills as well as effective communication.
Evident™ Call Centre Training
This training entails phone, mailbox,contact centre set up,script design(Including marketing messages),programming ,customer service,quality assurance measurement. With strong and well trained call centre staff,your business is able to provide exceptional service and sales support to your customers.