Evident™ Customer Service Consultancy

 

To deliver a unique experience to your customers, you need to:

  • Develop a competitive service strategy.
  • Know your strengths and challenges.
  • Train your front-line staff, their supervisors, and managers.
  • Develop a continuous improvement system

 

Now, how do you achieve all this? Relax; H-Contact is here to help.

We will help you with:

  • Identifying training needs
  • Service performance– Diagnose service performance gaps so you can take measures to address them.
  • Service Uniformity-Standardise the performance of service reps so your customers get a consistent experience.
  • Culture Transformation-Build a culture of customer focus amongst your service team.
  • Service Team Motivation-Motivate service reps to make significant changes that ultimately improves customer experience
  • Service Standards and Charter– Build practical service standards that are measurable and achievable
  • Recruitment-Recruit the right service employees
  • Customer Satisfaction Surveys– Carry out surveys to gather opinions, views and feedback from customers about your service delivery.
  • Mystery shopping – Investigate causes of service flaws.
  • Strategic Planning

  • Business Planning

  • Recruitment

  • Rebranding

  • Qualitative and Quantitative Research 

  • Retail Audits

  • Brand Audits