Evident™ Customer Service Consultancy
To deliver a unique experience to your customers, you need to:
- Develop a competitive service strategy.
- Know your strengths and challenges.
- Train your front-line staff, their supervisors, and managers.
- Develop a continuous improvement system
Now, how do you achieve all this? Relax; H-Contact is here to help.
We will help you with:
- Identifying training needs
- Service performance– Diagnose service performance gaps so you can take measures to address them.
- Service Uniformity-Standardise the performance of service reps so your customers get a consistent experience.
- Culture Transformation-Build a culture of customer focus amongst your service team.
- Service Team Motivation-Motivate service reps to make significant changes that ultimately improves customer experience
- Service Standards and Charter– Build practical service standards that are measurable and achievable
- Recruitment-Recruit the right service employees
- Customer Satisfaction Surveys– Carry out surveys to gather opinions, views and feedback from customers about your service delivery.
- Mystery shopping – Investigate causes of service flaws.
Qualitative and Quantitative Research