Evident™ Customer Service Consultancy

  • Identifying training needs
  • Service performance– Diagnose service performance gaps so you can take measures to address them.
  • Service Uniformity-Standardise the performance of service reps so your customers get a consistent experience.
  • Culture Transformation-Build a culture of customer focus amongst your service team.
  • Service Team Motivation-Motivate service reps to make significant changes that ultimately improves customer experience
  • Service Standards and Charter– Build practical service standards that are measurable and achievable
  • Recruitment-Recruit the right service employees
  • Customer Satisfaction Surveys– Carry out surveys to gather opinions, views and feedback from customers about your service delivery.
  • Mystery shopping – Investigate causes of service flaws.
  • Strategic Planning
  • Business Planning
  • Recruitment
  • Rebranding
  • Qualitative and Quantitative Research 
  • Retail Audits
  • Brand Audits